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DELIVERY

Free Delivery on all orders over $95

But don’t worry, the delivery fee for orders under $95 is only $6.95

ORDERS UNDER $95
1) STANDARD DELIVERY
2 – 7 business days*

2) AUST POST ePARCEL
Avg. 2 – 5 business days*

3) AUST POST EXPRESS
1 – 3 business days*
$6.95


$9.45



$11.95

ORDERS OVER $95
1) STANDARD DELIVERY
2 – 7 business days*

2) AUST POST ePARCEL
Avg. 2 – 5 business days*

3) AUST POST EXPRESS
1 – 3 business days*
FREE


$2.50



$4.95

Delivery Details
  • 1) STANDARD DELIVERY:
    Your order will be sent via the most cost-effective carrier. This service is trackable and you will receive a notification with your tracking number once your order is dispatched.
  • 2) AUSTRALIA POST ePARCEL:
    Select this delivery service if you prefer your order to be delivered by Australia Post. If you are not home, your order may be collected from your local post office. This service is trackable and you will receive a notification with your tracking number once your order is dispatched.
  • 3) AUSTRALIA POST EXPRESS:
    Select this premium delivery service if you would like your goods in a hurry. Delivery is next day to capital cities and major metropolitan areas. Express orders go via AIR where possible. This service is trackable and you will receive a notification with your tracking number once your order is dispatched. This service is only available on orders up to 2kg in weight.

BEST PRICE PROMISE

We’ll beat any price by 10%*

We are confident that our everyday prices are the best, if not better than any other Australian e-tailer. Therefore, if you happen to find a product that we stock cheaper elsewhere we will not only match the price but we will beat the difference by a further 10%.

how it Works
At Activeskin our aim is simple - to offer the best everyday low prices paired with outstanding customer service. We not only price match, we'll go one better by beating it by 10% of the difference. Great prices and more change in your pocket! Once you have matched up an online competitor's cheaper product to ours, simply send us the details via email on the Contact Us section and we'll check it out. If our super-sleuths find the competition website to be an Australian authorised stockist of genuine quality products like ours, then we'll happily apply our Best Price Promise for you. Nothing makes us happier than knocking the other guys off and keeping you happy.
Conditions
  • Applies to new orders only. We will not price match from previous orders placed with us.
  • Applies to all products and brands available from Activeskin, excluding ghd and Parlux brand products.
  • The comparison price must be the everyday advertised price for an identical product (brand, size, colour and type) including shipping costs. It does not apply to products that are on sale, on special or form part of any special promotion. The comparison price must also be showing the correct Australian Recommended Retail Price and include GST and other taxes where applicable under Australian law.
  • The comparison product must be available for immediate purchase and delivery. It does not apply to products that are out of stock.
  • The comparison website must be an Australian based company and an authorised stockist as deemed by the primary supplier. It does not apply to overseas based e-tailers or auction sites.

ACTIVE POINTS

Earn points & redeem them for discounts

Our Active Points Reward Program is our way of loving you back. Our loyalty program is exclusive to members and registered customers of Activeskin. Once accrued you can redeem points for product purchases.

Earn points by
Shop $1 Spent = 3 Points

Earn 3 points for every $1 you spend (ex GST) on product purchases online.

Review 275 points

Earn 275 points when you write a product review and we publish it.

Register 325 points

Earn 325 points when you register your account and complete your profile.

Newsletter 750 points

Earn a bonus 750 points when you subscribe to our newsletter.

Refer 1500 points

Earn 1500 points when you refer a friend via the My Invitations function in My Account and they place an order.

Reward Details
  • 900 points can be redeemed for $3.
  • To view your Active Point balance please log in to My Account and click on the Reward Points option.
  • Active Points are only earned on purchases of products made online via activeskin.com.au.
  • Reward points are accumulated by referral if a registered user suggests a product via the ‘email a friend’ feature on the product details page and the friend purchases the product.
  • Active Points earned for online product purchases excludes delivery charges.
  • Product reviews must be approved by Activeskin staff for the Active Points to be earned. There is a pre-determined limit of the number of Product Reviews that are allowed to be submitted.
  • Activeskin management reserves the right to adjust any Active Points balance where the points accrued have not been earned in the intended manner.
  • Reward points are capped at 60,000 per user.
  • Reward points expire in 400 days.
  • For any queries regarding Active Points, please contact us.

About Us

The best products at the best prices.

At Activeskin we are committed to bringing you not only the best products at the best prices but also the best online shopping experience. We stock only genuine, authentic products from the best brands in the industry and offer them at the lowest prices.... guaranteed. Our dedicated team of Qualified Skin Experts and Customer Care Gurus are happy to assist and guide you every step of the way with rock solid advice and personal recommendations. Established in 2006, we are proudly Australian owned and operated by a team of skincare professionals right here in Sydney, Australia. Plus..... we provide a range of other great cost savings, benefits and services to provide you with the best online shopping experience..... That's the Activeskin Advantage!

The activeskin advantage

  • Over 5,000 guaranteed authentic products
  • Lowest prices GUARANTEED
  • Save up to 40% off RRP storewide
  • FREE delivery for orders over $95
  • FREE samples with EVERY order
  • Earn ACTIVE POINTS on every purchase
  • Regular promotions, specials and giveaways
  • Australian owned and operated. Established 2006
  • Fast & reliable delivery service to your door
  • Qualified Skin Experts on hand
 

SKIN TYPES

Find the right products for your skin type

We provide you with all the necessary tools to guide your product selection for your individual Skin Type and various Skin Conditions. Once you are armed with the right information, and know your skin better than ever, head across to our left hand side navigation to help pinpoint the perfect products to meet your needs. Use your Skin Type and Skin Concerns to browse and select a great range of products at unbeatable prices.

  • Dry skin
  • Skin feels tight, no oily t-zone
  • Skin shows signs of wrinkles
  • Skin may feel flaky or rough
  • Skin is thin and appears dull
  • Normal/Dry Skin
  • Cheeks are dry, skin can feel tight. Minimally oily T-zone, usually nose only
  • Skin becomes dehydrated
  • Small blackheads are visible on nose & chin
  • Normal/oily
  • T-zone becomes oily by day's end
  • Skin is dehydrated with some dead skin build up
  • Small blackheads in t-zone
  • Occasional breakouts

RETURNS

Activeskin Returns

If for some reason you are not completely happy with your purchase, just return it within a week.

Returns Details
  • If for some reason you are not completely happy with your purchase, please return your unopened goods to Activeskin within 7 days of purchase for a full refund*.
  • Unfortunately we cannot issue a refund on any goods that have been opened.
  • Please notify Activeskin within 7 days of receipt of your order of any discrepancies or damaged products. We'll then get the ball rolling on our fuss-free returns process for you.
  • The customer is responsible for any delivery charges on returned goods unless the item(s) being returned are as a result of an error on behalf of the manufacturer or Activeskin
  • Please contact our Customer Service Gurus on 1300 784 661 or email returns@activeskin.com.au to obtain a copy of our Returns Policy prior to sending back any returns.
  • Registered customers can lodge a “Return Request” via the MY ACCOUNT section. Simply login and view the relevant order. Click on the RETURN button in the order header and submit the requested information. A member of our team will contact you shortly to assist you.
  • *All approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded before a new order is created.
  • *Delivery charges of $6.95 will be payable if the returned product and subsequent refund reduces the original order spend to below the Free Delivery threshold (currently $95).